Email setup and management
We are currently in the process of moving all mail accounts to a new platform so if your mailboxes have already been moved, please refer to the guides found here.
This page should give you everything you need to set up and manage your email accounts. We will always keep this page updated with the most up to date information so you should bookmark it and use it as your first step if you have any issues with your mail accounts.
Some useful links
These two links will allow you to manage your mail. You can log in to both places using your full email address and your mailbox password.
Mailbox management
Change your email password, add new mailboxes (if allowed), set up auto-responders and configure your spam filter.
Webmail
Access your email on the web. This fully featured email client runs in any web browser allowing you to send and receive mail from any computer with an internet connection.
Setting up your email software
Your email account can be added to most popular email applications such as Outlook, Apple Mail, Windows Mail and Thunderbird. The actual setup depends on the software but the settings on this page are the standard defaults.
Both IMAP and POP3 is supported but we recommend using IMAP.
Important note
These settings assume that you are using the latest operating system and mail software version. Due to changes in the support of mail security methods we cannot guarantee that your mail account will be able to send or receive on older software.
Settings for receiving mail
| Incoming mail server hostname | white.trafficservers.co.uk |
| Username | (Your full email address) |
| Password | (Your mailbox password) |
| Use SSL | Yes |
| Authentication method | Password or MD5 Challenge-Response |
| Port number | IMAP: 993 POP: 995 |
Settings for sending mail (SMTP)
| Outgoing mail server hostname | white.trafficservers.co.uk |
| Username | (Your full email address) |
| Password | (Your mailbox password) |
| Use SSL | Yes |
| Authentication method | Password or MD5 Challenge-Response |
| Port number | 587 |
What if it doesn't work?
There are lots of different mail applications and they all use slightly different terms, so the settings above might not quite fit. Here are a few things to try. Sometimes it's just a case of trial and error using a few different combinations of the following.
In our experience, the mail software that is the most problematic is Windows Mail and older versions of Apple Mail.
If you aren't receiving mail:
- Look for any settings mentioning TLS and switch them on.
- Try some different options for password authentication. These are usually presented in a dropdown list.
- Switch off SSL and change the port number to 143 (IMAP) or 110 (POP3)
If you can't send email
- Change the sending port number to 465 (you must have SSL switched on for this)
- Try some different options for password authentication.
Finally, make sure your password is correct. If you don't know your password, contact us and we can reset it for you.
If all else fails, use webmail or download Thunderbird. It's free and it works!
Sending limits
In order to keep our sending reputation within acceptable levels and to reduce the risk of the mail server being blacklisted or blocked we currently limit the number of messages each email address can send to 50 per hour.
This is unlikely to be lifted in the near future, so if you have the need to bulk send messages to a large number of recipients you should use a mailing list service such as Mailchimp.